Microsoft has confirmed that a number of individuals have had their account details stolen as a result of phising. Microsoft has commented that they are taking action to limit the damage of phising activities to Live subscribers such as retraining all customer service reps, examining the policies and processes for account recovery and continuing to monitor the situation closely.

Quote:
“Microsoft has confirmed reports of certain individuals taking over subscribers’ Xbox LIVE accounts through fraudulent behavior.

We’ve taken action to help protect our subscribers’ accounts and are working with our call center staff to help reduce the likelihood of future incidents. This includes:

• Retraining all customer support representatives.
• Examining the policies and processes for account recovery.
• Continuing to monitor the situation closely to take appropriate action as necessary.

In addition to these steps, we continue to recommend that our customers always be careful with whom they share information while connected to Xbox LIVE.

We will reimburse any customer whose account has been compromised in this fashion. If they have lost content such as Xbox Live Arcade games, we will provide the customer with replacement content at no charge.

This was not a failure of software technology. We want to reassure our customers that there has been no security breach of the Xbox LIVE network or of Bungie.net.
News source: Next-Gen

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